Privacy Policy
Last updated: February 2026
Soluna ("we," "our," "us") operates solunalight.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our site or purchase our products.
Contact: support@solunalight.com
1. What Information We Collect
Information you provide directly:
- Email address (newsletter sign-up, lead magnet downloads)
- Name and shipping address (order placement)
- Order and transaction details
Information collected automatically:
- Cookies and tracking technologies
- Browser type, device type, IP address
- Pages visited, time on site, referral source
- Facebook Pixel / Meta Pixel interaction data
- Analytics data (Google Analytics or similar)
2. How We Use Your Information
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Send marketing emails (opt-in only — unsubscribe anytime)
- Show relevant ads on Facebook and Instagram via Meta Pixel
- Analyze website traffic and improve user experience
- Comply with legal obligations
3. Cookies
We use cookies to remember your preferences, analyze site traffic, track ad performance via Facebook Pixel, and enable shopping cart functionality. You can control cookies through your browser settings. Disabling cookies may affect your experience on our site.
4. Facebook Pixel / Meta Data
We use the Meta Pixel on our website. Meta (Facebook/Instagram) may collect data about your visit to help us show relevant ads. Meta's data practices are governed by their Privacy Policy at facebook.com/privacy/policy. You can opt out of Meta's ad targeting at facebook.com/settings/ads.
5. Who We Share Your Data With
We do not sell your personal information. We may share your data with:
- Shopify — ecommerce platform (order processing)
- Payment processors — secure transaction handling
- Email service providers — marketing and transactional emails
- Meta / Facebook — advertising via Pixel
- Analytics providers — site performance measurement
- Shipping providers — order fulfillment and delivery
- Legal authorities — if required by law
6. Your Rights
United States (CCPA — California residents):
- Know what personal information we collect and how it is used
- Request deletion of your personal information
- Opt out of the sale of personal information (we do not sell your data)
- Non-discrimination for exercising your privacy rights
United Kingdom (UK GDPR):
- Access, correct, or delete your personal data
- Object to processing or request data portability
- Withdraw consent at any time
- File a complaint with the ICO at ico.org.uk
Canada (PIPEDA):
- Access and correct your personal information
- Withdraw consent for data use
- File a complaint with the Office of the Privacy Commissioner at priv.gc.ca
New Zealand (Privacy Act 2020):
- Access and request correction of information we hold
- File a complaint with the Privacy Commissioner at privacy.org.nz
To exercise any rights, contact us at support@solunalight.com. We will respond within 30 days.
7. Data Retention
We retain personal data for as long as necessary to fulfill your order, provide customer support, comply with legal obligations, and resolve disputes. Email subscribers inactive for 24 months will be removed from our list.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information. Our website uses SSL encryption. No method of internet transmission is 100% secure.
9. Children's Privacy
Our website is not directed at children under 16. We do not knowingly collect personal information from children. Contact us immediately if you believe we have done so.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will update the 'last updated' date at the top of this page when changes are made.
11. Contact Us
Email: support@solunalight.com
Website: solunalight.com
UK data protection: Information Commissioner's Office — ico.org.uk
Canada privacy: Office of the Privacy Commissioner — priv.gc.ca
New Zealand privacy: Office of the Privacy Commissioner — privacy.org.nz